Ordering & Enquiries

How do I place an order?
Currently, orders are placed via our contact form. Simply let us know what item you’re interested in, quantities, sizes, colours, and your club details, and we’ll be in touch with next steps.

Why can’t I purchase online yet?
We currently take orders manually to ensure accuracy for club-specific designs, custom options, and bulk requests. Online purchasing is coming soon.

Is there a minimum order quantity?
Minimum order quantities may apply depending on the product and whether it’s custom or club-branded. Please contact us for details.

Products & Customisation

What products do you offer?
We specialise in club sporting merchandise including caps, beanies, scarves, and supporter gear. Custom options are available.

Can I customise merchandise with our club logo or colours?
Yes, items can be customised with your club logo, colours, and text. Artwork requirements and options will be discussed once you submit an enquiry.

Do you offer samples?
Samples may be available for some products. Please ask when submitting your enquiry.

Pricing & Payment

How much does merchandise cost?
Pricing depends on the product type, quantity, and level of customisation. Once we receive your enquiry, we’ll provide a quote.

How do I pay for my order?
Payment options will be provided after your order is confirmed. Orders are typically processed once payment is received.

Production & Delivery

How long does production take?
Production times vary depending on the product and order size. Estimated timelines will be provided with your quote.

Do you ship Australia-wide?
Yes, we ship across Australia. Delivery timeframes and costs will be confirmed before your order is finalised.

Can I arrange pickup instead of delivery?
Pickup options may be available depending on location. Please ask when you contact us.

Changes, Returns & Issues

Can I make changes after placing an order?
Changes may be possible before production begins. Once production has started, changes may not be possible.

Do you accept returns or exchanges?
Custom and club-branded items are generally non-returnable unless faulty. If there’s an issue with your order, please contact us as soon as possible.

What if my order arrives damaged or incorrect?
Please contact us within a reasonable timeframe and include photos so we can assist.

General

Who can order merchandise?
We work with sporting clubs, teams, schools, and supporter groups.

How do I contact you?
You can reach us via the contact form on our website and we’ll get back to you as soon as possible.